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TECHNICAL · BILLING · PRIVACY

BLACKLINE Support

Tell us what happened, which device you used and whether the issue concerns a stencil, membership, payment or saved project.Last updated 23 August 2026

Contact

Email blacklinestencil@gmail.com. Include the email attached to your BLACKLINE sign-in, but never send a password, card number, Stripe secret key or other financial credentials.

Subscriber benefits

Active Artist and Pro subscriptions include priority email support and early access to new features as they become available. Sign in and use Priority email support in your account to prefill the subject, or include BLACKLINE priority support and your plan in your email subject. Include your account email so we can confirm your subscription and prioritise your request.

We make new features available to subscribers first. Everyone, including free accounts and one-off stencil pack customers, can contact us at the same support address.

For a stencil problem

Keep the original and stencil, describe the area that does not register, and include a side-by-side screenshot if it is safe and you have permission to share it. BLACKLINE creates AI interpretations rather than exact copies, but a clear report helps distinguish an expected artistic simplification from an alignment or generation fault. Do not email confidential client photography unnecessarily.

Quick checks

  • For a free stencil, Artist or Pro, request a fresh BLACKLINE sign-in code using the same verified email attached to the account.
  • Your free stencil is available once per verified email account per UTC calendar month and can be downloaded without a watermark or payment card.
  • Pro adds 50 stencils each calendar month and rolls unused Pro stencils up to 100 while active. Purchased packs remain separate.
  • For a one-off pack, sign in with the same verified email used at checkout. The unused balance follows that account across supported devices.
  • Use a JPG, PNG or WebP under 20 MB. Keep the page open until BLACKLINE confirms your upload has been received. When background processing is available, you can then leave and return to Working stencils within 24 hours of upload. Otherwise, keep the page open until generation finishes.
  • If a failed job still appears counted, refresh the account once before contacting support.
  • For lettering, anatomy or orientation, compare the full output with the source before transfer.
  • Pro printing opens an A4 PDF. On iPhone or iPad, tap Share, then Print in the PDF. Choose A4 and single-sided printing. If Scale is available, choose 100% or Actual size and turn Fit to page off. Measure the 5 cm test line.

For billing or cancellation

Use Manage billing in BLACKLINE when available. If the portal cannot be opened, email support with the account email and the words billing or cancel membership in the subject. Do not include card details.

For privacy or deletion

Use the subject privacy request. State whether you want access, correction, deletion or help removing a saved project. BLACKLINE may ask for a safe method of verifying account ownership before acting.